Call Center- Retention Manager
• Manage and train Team leaders and personal account managers.
• Real-time and consecutive feedback on dealing with players.
• Create and Improve processes and procedures in the Department.
• Develop on line recruitment of high value players. .
• Create and revise service and Sale models for the department.
• Set department’s service and sales targets and create work plans to achieve these targets.
Requirements:
• At least 2 years of experience as call center manager in the gaming or forex industry.
• Experience in Retention – Big Advantage
• Experience in online loyalty programs– a must!
• Management experience of Customer Support /or sales (10+ employees and above).
• Experience in Marketing and sales – a plus.
• Excellent interpersonal skills with the ability to form good relationship with clients .
• Sales, Service and target Oriented, ambitious, motivated and driven Team Manager.
• Organized, Independent, Able to work unsupervised.
• Excellent organizational and time management skills.
• Ability to multi-task and work under pressure.• Mother tongue level English-must
zeev@isradev.com